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Payoneer saga continues
Aug. 28th, 2018 07:47 pmEarlier today Payoneer customer support (Greg from New York) told me that I should be able to receive and pay invoices.
So my Ukrainian contractor sent me Payoneer invoice.
When I tried to pay the invoice, I received:
----
We're Sorry
We are unable to accept payments at this time, please try again later.
----
I called to US customer support number (Ashley from Manila, Philippines).
She started to explain to me again that I need to receive money in order to send money.
Then she told me that she will send me a link to some online form that would allow me to register my company (PostJobFree Inc.) properly, so we will be able to send payments.
She refused to email this link while we were on the call and gave me some lame excuse why she cannot.
After we finished that phone conversation, Ashley send me the link, which turned out to be:
======================
https://www.payoneer.com/en/?msptpop=1
BEYOND PAYMENTS:
POWERING GLOBAL GROWTH FOR MARKETPLACES & ENTERPRISES
CONTACT SALES
======================
WTF?
Anyway, I filled the form:
======
HOW MUCH MONEY YOUR BUSINESS PAYS OUT EACH MONTH?
$30,000 or less
$30,000 – $120,000
$120,000 or more
Not Sure
======
We'll see what sales people on that account would tell.
Update:
I just talked with Sheila (from the same Manila customer support team).
Sheila had a little bit clear explanation.
It turns out that typical Payoneer user can pay to other Payoneer users only the money that he received from other Payoneer users or marketplaces.
Payoneer does NOT allow to use money from attached user's bank account to pay Payoneer invoices.
Only Payoneer partners can use their bank account to fund transactions.
But my small business is nowhere near the "$30,000 in monthly payments" threshold, so we cannot really become Payoneer partner.
Fun fact:
Sheila confuses dollars and thousand dollars.
She asked me 2 times: "Do you pay more than 30 dollars per month?" when she meant "30 thousand dollars per month".
So my Ukrainian contractor sent me Payoneer invoice.
When I tried to pay the invoice, I received:
----
We're Sorry
We are unable to accept payments at this time, please try again later.
----
I called to US customer support number (Ashley from Manila, Philippines).
She started to explain to me again that I need to receive money in order to send money.
Then she told me that she will send me a link to some online form that would allow me to register my company (PostJobFree Inc.) properly, so we will be able to send payments.
She refused to email this link while we were on the call and gave me some lame excuse why she cannot.
After we finished that phone conversation, Ashley send me the link, which turned out to be:
======================
https://www.payoneer.com/en/?msptpop=1
BEYOND PAYMENTS:
POWERING GLOBAL GROWTH FOR MARKETPLACES & ENTERPRISES
CONTACT SALES
======================
WTF?
Anyway, I filled the form:
======
HOW MUCH MONEY YOUR BUSINESS PAYS OUT EACH MONTH?
$30,000 or less
$30,000 – $120,000
$120,000 or more
Not Sure
======
We'll see what sales people on that account would tell.
Update:
I just talked with Sheila (from the same Manila customer support team).
Sheila had a little bit clear explanation.
It turns out that typical Payoneer user can pay to other Payoneer users only the money that he received from other Payoneer users or marketplaces.
Payoneer does NOT allow to use money from attached user's bank account to pay Payoneer invoices.
Only Payoneer partners can use their bank account to fund transactions.
But my small business is nowhere near the "$30,000 in monthly payments" threshold, so we cannot really become Payoneer partner.
Fun fact:
Sheila confuses dollars and thousand dollars.
She asked me 2 times: "Do you pay more than 30 dollars per month?" when she meant "30 thousand dollars per month".
