Google refund policy

[dennisgorelik]

Based of my sad experience with Google Drive I decided to file a refund.
I went to Google Play, chose "Report a problem", selected "Purchase is defective or doesn't work as advertised" and explained that Google Drive cannot upload some large backup files.

This is email reply from Google Play:
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From: googleplaynoreply@google.com <googleplaynoreply@google.com>
To: p...j...f...backup@gmail.com
Date: Monday, November 12, 2018, 7:52:28 AM
Subject: About your refund request from Google Play
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Hi,

We received your refund request for 200 GB (Google One), but we can't
provide a refund for this purchase because it doesn't meet with our policy.
We apologize for any inconvenience caused.

You can learn more about our Google Play refund policies here
https://support.google.com/googleplay?p=refund_policy_cr

If you need help activating or using an item that you purchased, it is
often faster to contact the developer directly. You can find developer
contact information on the app's page in the Play Store
<https://play.google.com/store> under the "Developer" section or on your
order purchase receipt.

To prevent accidental or unwanted purchases in the future, we recommend
that you turn authentication on
http://support.google.com/googleplay?p=authentication_cr or change your
password https://myaccount.google.com

Thanks,

The Google Support Team

Google Inc.
1600 Amphitheatre Pkwy
Mountain View, CA 94043 USA
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Yet another $29.99 went into a black hole for negative result.