Marking email as spam
Jul. 28th, 2016 05:06 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
dennisgorelikWhen PostJobFree user marks our email as spam in their email inbox (e.g. on yahoo, gmail or aol) - we delete that user account from PostJobFree.
In addition, we blacklist such email and do not allow creating another account with such email.
The reason behind it is to improve email deliverability to the inboxes of users who actually want to receive our emails.
So, when PostJobFree visitor is trying to create new account with blacklisted email, PostJobFree shows:
-------
We blacklisted your johndoe@aol.com email because on 2015-11-30 16:28:27 UTC you marked email PostJobFree sent to you as spam in your @aol.com inbox.
Could you please let us know at support@postjobfree.com why you marked our email as spam?
Meanwhile you may try using another email.
-------
Yesterday I received angry email from blacklisted user:
=====
I tried to apply to a job today. The posting was from Beyond. I got an ugly message from you that said 8 months ago I listed one of your e-mails on AOL as spam and you blacklisted my e-mail address. You wanted to know why I listed you e-mail as spam. Since the incident you supposedly listed was 8 months ago I have no idea what you are talking about, nor would I remember any information.
I made a complaint to AOL.
=====
How should I reply to that angry blacklisted user?
Update 1:
How to get spam reports feedback
Update 2:
====================
From: Dennis Gorelik <support@postjobfree.com>
To: johndoe <johndoe@aol.com>
Sent: Thu, Jul 28, 2016 8:33 am
Subject: Re: Your e-mail
Could you please forward your AOL complaint (and their reply, if any) to me?
My concern is that if you randomly marked our email as spam in the past - it will keep happening in the future.
====================
From: johndoe <johndoe@aol.com>
To: support@postjobfree.com
Date: Thursday, July 28, 2016, 10:20:47 AM
Subject: Your e-mail
1. No reply from AOL, did not expect one.
2. If I had listed your site as spam none of your other e-mails, including this one, would have made it to me.
3. If you blacklisted my e-mail 8 months ago, why have I not seen anything until yesterday.
4. Remove my name from your system.
====================
Bottom line: it rarely makes sense to deal with angry users.
The only real benefits from such communications are learning and entertainment.
In addition, we blacklist such email and do not allow creating another account with such email.
The reason behind it is to improve email deliverability to the inboxes of users who actually want to receive our emails.
So, when PostJobFree visitor is trying to create new account with blacklisted email, PostJobFree shows:
-------
We blacklisted your johndoe@aol.com email because on 2015-11-30 16:28:27 UTC you marked email PostJobFree sent to you as spam in your @aol.com inbox.
Could you please let us know at support@postjobfree.com why you marked our email as spam?
Meanwhile you may try using another email.
-------
Yesterday I received angry email from blacklisted user:
=====
I tried to apply to a job today. The posting was from Beyond. I got an ugly message from you that said 8 months ago I listed one of your e-mails on AOL as spam and you blacklisted my e-mail address. You wanted to know why I listed you e-mail as spam. Since the incident you supposedly listed was 8 months ago I have no idea what you are talking about, nor would I remember any information.
I made a complaint to AOL.
=====
How should I reply to that angry blacklisted user?
Update 1:
How to get spam reports feedback
Update 2:
====================
From: Dennis Gorelik <support@postjobfree.com>
To: johndoe <johndoe@aol.com>
Sent: Thu, Jul 28, 2016 8:33 am
Subject: Re: Your e-mail
Could you please forward your AOL complaint (and their reply, if any) to me?
My concern is that if you randomly marked our email as spam in the past - it will keep happening in the future.
====================
From: johndoe <johndoe@aol.com>
To: support@postjobfree.com
Date: Thursday, July 28, 2016, 10:20:47 AM
Subject: Your e-mail
1. No reply from AOL, did not expect one.
2. If I had listed your site as spam none of your other e-mails, including this one, would have made it to me.
3. If you blacklisted my e-mail 8 months ago, why have I not seen anything until yesterday.
4. Remove my name from your system.
====================
Bottom line: it rarely makes sense to deal with angry users.
The only real benefits from such communications are learning and entertainment.
![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
no subject
Date: 2016-07-28 09:55 am (UTC)In the meantime the ban has been lifted, enjoy our service; please forward the reply from AOL should you get one. Thank you for your patience and trust.
no subject
Date: 2016-07-28 10:00 am (UTC)He may mark our email as spam again and reduce deliverability to other users.
It does not look like he feels sorry for marking our email as spam.
no subject
Date: 2016-07-28 12:23 pm (UTC)Завидую прям. У нас тоже есть такие альтернативно одарённые товарищи которых очень хочется забанить
no subject
Date: 2016-07-28 01:30 pm (UTC)no subject
Date: 2016-07-28 01:31 pm (UTC)А я бы лично с особым удовольствием сделал бы также как у вас :)
no subject
Date: 2016-07-28 01:37 pm (UTC)Платят много?
no subject
Date: 2016-07-28 01:46 pm (UTC)no subject
Date: 2016-07-28 01:48 pm (UTC)no subject
Date: 2016-07-28 03:13 pm (UTC)http://dennisgorelik.livejournal.com/74983.html
no subject
Date: 2016-07-28 03:17 pm (UTC)Правда нас это всё не спасёт ибо речь в большинстве случаев идёт о маргинальных почтовых службах вроде Mail.ru...
no subject
Date: 2016-07-28 03:20 pm (UTC)no subject
Date: 2016-07-28 03:22 pm (UTC)А собирать такую инфу с каждого сервиса отдельно - это совсем другая история...
no subject
Date: 2016-07-28 05:11 pm (UTC)Почему mail.ru не предоставляет spam reports Амазону?
> собирать такую инфу с каждого сервиса
... должен специализирующийся на этом сервис по рассылке emails.
no subject
Date: 2016-07-28 07:10 pm (UTC)Не имею ни малейшего представления
no subject
Date: 2016-07-28 02:37 pm (UTC)You can thank them for attracting your attention, unblacklist that mail and apologize for the inconvenience. Big deal.
no subject
Date: 2016-07-28 02:56 pm (UTC)What would be the benefit to me to unblacklist such angry user? There is a good chance he would mark our email as spam again.
no subject
Date: 2016-07-28 05:15 pm (UTC)no subject
Date: 2016-07-28 05:21 pm (UTC)Zero tolerance for free users.
Limited tolerance for paid users.
no subject
Date: 2016-07-28 05:28 pm (UTC)no subject
Date: 2016-07-28 05:24 pm (UTC)no subject
Date: 2016-07-28 05:33 pm (UTC)В этом цель и заключается.
Если отписывать тех, кто жмёт "spam", то спама посылается меньше.
Но не всегда удаётся определить что пользователь посчитает спамом, а что нет.
no subject
Date: 2016-07-28 05:26 pm (UTC)Иногда, кстати, почтовые провайдеры и сами помечают как спам (ну да, от борьбы со спамом больше вреда, чем от спама).
no subject
Date: 2016-07-28 05:32 pm (UTC)Ну а потом обратно из spam folder в inbox вытаскиваешь?
> почтовые провайдеры и сами помечают как спам
Это не считается. Считается только когда пользователь сам отправил письмо в спам.
Ну или пользователь уже не существует.
Тогда получается bounce, что тоже плохо, но не так плохо, как spam complaint.
no subject
Date: 2016-07-28 06:32 pm (UTC)Если замечаю, то вытаскиваю.
no subject
Date: 2016-08-08 06:55 pm (UTC)Причём он не единственный такой сервис.
(Что намекает также на возможность существования десктопных или мобильных почтовых клиентов с аналогичным функционалом.
Причём в таком случае использование ихней фичи "отписаться" будет означать возникновение события "перемещено в спам" - для самых разных почтовых доменов.)