First of all thank you so much for this fantastic review.

I agree that Google Maps has gone down the drain, and that their pricing scheme is very opaque and misleading. It's a shame really. Most of their other services have good, transparent and fair pricing (eg Google Apps). Here you need to talk to a sales team who can't really answer your questions.

So now looks like you haven't removed Google Maps from your website and I'm assuming you will if and when the compliance team asks you to.

What do you think of OSM? I'm not very familiar with this but do you need to pay for OSM geocoding? Do you need to go through a third-party provider like opencagedata? What about displaying maps?

Thanks so much